Privacy policy

Draft for review · Updated 27 October 2026. The support-email retention policy has been confirmed; public submission checks are still in progress.

Who operates Load Planner

Load Planner is provided under the CP Tools brand. Contact support@cptools.dev for privacy questions or requests. This policy covers the CP Tools website, Load Planner, and support correspondence.

Information processed

Load Planner uses the cargo descriptions, quantities, dimensions, per-piece weights, handling settings, and equipment choices you provide to review cargo and calculate loading plans. Packing lists and source references may contain other information; remove information that is not needed for planning.

Documents imported directly into the planning view are read in that view. If you attach documents in ChatGPT, ChatGPT processes the attachments and can send extracted cargo rows to the hosted Load Planner service. Cargo sent through its tools is processed to return review tables or loading plans.

The current app does not implement persistent server-side storage of cargo or plans. Closing or reloading the view can clear its working state. Download an export if you want to retain a plan. This does not mean that ChatGPT conversation history, hosting logs, or authentication records are deleted when the view closes.

Website, hosting, and service providers

CP Tools currently adds no advertising or behavioral analytics tracking. Hosting and authentication services may process connection and operational information needed to deliver and protect the service, such as network requests and sign-in information. Their processing and retention are governed by their applicable terms and policies.

Use through ChatGPT is also subject to OpenAI's applicable privacy policy and your account settings. The app is hosted through Sites on Cloudflare infrastructure. Email to support@cptools.dev is routed through Cloudflare Email Routing and delivered to a Gmail inbox, so those providers process support correspondence.

Support messages

When you email support, the mailbox receives your email address, message, and any attachments. They are used to respond to your request and investigate the issue you report. Please avoid sending confidential packing lists or unnecessary personal information.

Resolved support correspondence, including attachments, is deleted 12 months after the request is resolved, unless a legal obligation requires longer retention.

Your requests

Email support@cptools.dev to ask about personal information held by CP Tools or to request access, correction, or deletion. Rights depend on applicable law. Requests concerning your ChatGPT account, conversation history, or other providers' records must also be directed to the relevant provider. You may contact the applicable data-protection authority if you believe your rights have been infringed.

Changes

The published policy will identify its last-updated date. Changes to data handling will be reflected here.